Privacy Policy

ProPlay

What is ProPlay and Who we are

ProPlay (PP) is a product of iWise2ebusiness Ltd.

iWise2eBusiness Limited (iWise2), is a company registered in Scotland (Reg. No. SC 380328). Our registered office is located at 61 Dublin Street, Edinburgh, Scotland EH3 6NL.

iWise2ebusiness may trade as or have the brands of 'kokm' or 'ProPlay'. The term Site in this Privacy Policy applies to this ProPlay website or other ProPlay sites owned and/or operated by iWise2.

This Privacy Policy also includes our Cookie Policy.

Our commitment to Privacy

iWise2ebusness Ltd (iWise2) is committed to data security, protecting your privacy and the fair and transparent processing of personal data.

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal data, your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.

This Privacy Policy and Changes to it

We will occasionally update this privacy statement to reflect changes in our services and customer feedback.

When we post changes to this Statement, we will revise the version information on this page.

If there are material changes to this statement or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification if applicable.

We encourage you to periodically review this statement to be informed of how we are protecting your information.

Applicable laws

This Privacy Policy (Policy) sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, particularly the General Data Protection Regulation (EU) 2016/679 (GDPR) and the United Kingdom GDPR (UKGDPR).

How do we collect your personal information?

This Site may collect information from you in the form of:

1. Completing a webform on the website.
2. Responding to a survey.
3. Corresponding via the website where contact information is required to be collected.
4. Signing up for services and accounts.
5. Signing up to receive emails or other communications.
6. Entering into agreements online for services, features, or capabilities.
7. Agreeing to the sharing of information.
8. Using the website and its services.

Collection of website usage and behavioural indicators, use of analytical services

Visiting and using the website either as an anonymous visitor or logged in user will be the subject to our automatic collection of data via various website technologies and analytical software to assist us with understanding user interaction, preferences in using the system and with improvements to services.

Examples of Analytical Services that may be used are:

• Google Analytics
• Google Search Console
• Google Business Profile Reports
• Microsoft Clarity

This information can determine actions by users on the website such as:

How the website was found, the use of keywords in searching, navigation around the site, click or selection options chosen, page interactions such as scrolling, clicks, navigation movements, selections and mouse-overs and pages viewed.

This information is not tied to any personal information you may provide whilst using the website.

We will also collect standard technical information that web browsers collect by default like Internet Protocol Addresses (IP Addresses), access times, time zone settings, browser plug-in types and versions, operating systems and devices and referring website information.

We will collect information that enables us to send users emails for administration purposes. Where data is used in analytical services like Google Analytics the data this Site shares with the analytics provider is also subject to those providers own Privacy Policy and terms and conditions.

All this information is collected to enable the service to function and make improvements in it.

Information Collection Technologies

We may use Web Beacons/similar technologies or Cookies for the collection of user interaction data with the website.

Web Beacons/similar technologies:

Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - or similar technologies that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services.

We may include Web beacons or similar technologies in promotional e-mail messages or our newsletters to determine whether messages have been opened and acted upon.

We may also employ Web beacons or similar technologies from third parties to help us compile aggregated statistics regarding the effectiveness of our promotional or advertising campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.

We may work with other companies that advertise on the Site to place Web beacons or similar technologies on their sites to allow us to develop statistics on how often clicking on or interacting with an advertisement on this Site results in a purchase or other action on the advertiser's site.

Cookies

Where Cookies are used the user is given the option to consent to the use of all or a limited set of Cookie technologies or decline.

We use "Cookies" to enable you to sign in to our services and to help personalize your online experience.

A Cookie is a small text file that is placed on your hard disk by a Web page server.

Cookies contain information that can later be read by a Web server in the domain that issued the Cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

One of the primary purposes of Cookies is to store your preferences and other information on your computer to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites. Our Site may also use Cookies as described above with regard to collecting your information and the display of advertising.

You have the ability to accept or decline cookies. Most Web browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. If you choose to decline Cookies, you may not be able to sign in or use other interactive features of this Site and services that depend on Cookies, and some advertising preferences that are dependent on Cookies may not be able to be respected.

If you choose to accept Cookies, you also have the ability to later delete Cookies that you have accepted through your browser.

We will collect information you add to the website in the normal course of using it to secure data centres within Europe that meet the highest standards of security.

By using the website users will also consent to Terms and Conditions and this Privacy Policy.

Users are given options to withdraw their consent and close accounts where this is appropriate to the feature and functionality being utilised on the Site and when logged in accounts are available on this Site.

Securing Information Collected

We maintain computer and network security by using secure infrastructures, access controls to our computing environments, firewalls, user access controls such as user identities and passwords.

The transmission of data over the internet is protected by Secure Socket Layers (SSL) technology and data within the system may be further encrypted.

Data is stored in data centres that meet the highest levels of data protection certification and maintenance requirements within Europe. Our data protection uses recognised and trusted data security technologies.

Access to the system by logged in users, if this feature is available, will require user identification and passwords which will enable access to certain parts of the system and features and functionality. Our systems use this information to only enable certain information to be displayed as per the users account role on the system.

When utilising the system only usernames or account names are displayed to approved users and passwords are not displayed.

When changing key personal information as a logged in user, if available, you may be asked to perform a verification step: or Multi-Factor Verification (MFA). This may require you performing verification steps via emails. mobile phones, fingerprint access technologies or other devices/method to access and approve changes.

This supports our strong user identity and access management technologies and processes to the website.

We may store information in other geographical locations where expressly requested, consented to and agreed through contractual arrangements.

We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely without risk. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our websites; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

Advertising displays

We may display advertising from ourselves or affiliate or third-party vendors and partners.

This Site may display advertising from us or one of our affiliates or partners.

When we display online advertisements to you, we will often place a persistent cookie on your computer to recognize your computer each time we display an advertisement to you.

Because we may serve many advertisements over time on the Site, we may be able to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements we display.

We use advertising usage information to make predictions about your characteristics, interests or preferences and to display targeted advertisements that we believe may be of interest to you and other users of the Site.

We may also associate this information with your subsequent visit, purchase or other activity on participating advertiser's Web sites to determine the effectiveness of the advertisements.

While we may use some of the information we collect, to personalize the advertisements we show you, we designed our systems to select advertisements based only on data that does not personally and directly identify you.

For example, we may select the advertisements we display according to certain general interest categories or segments that we have inferred based on (a) demographic or interest data, including any you may have provided when creating an account (e.g. age, postcode, gender), demographic or interest data acquired from other companies and a general geographic location derived from your IP address, (b) the pages you view and links you click when using the Site and its advertising partner's Web sites and services and (c) the search terms you enter when using the Site's search services or those included in the Site from third parties such as Google Search.

Promotional Materials

We may offer the ability to stop the delivery of promotional email if this feature and capability is offered from time to time, and you may be able to choose and modify the methods of communication that you would prefer we use for promotional communication.

These modifications do not apply to the receipt of mandatory service communications from the Site that are consider mandatory to its service offering or maintenance.

You may receive these communications periodically unless you have cancelled the service.

Customers may, of course, contact us using the details provided on the contact us page.

What information do we collect?

Users-Visitors to the website-application are advised via this Privacy Policy that the use of the website may result, depending on the feature-capability of the Site used, in the collection of:

• Title, Names, Initials, Pronouns, Addresses, Postcodes.
• Contact details such as email addresses and telephone numbers.
• Additional information to enable the services to be delivered such as preferences, demographic information, geographical information, business sector information, company information, or answering webform and survey information, Site usage and behaviours and pages or other such information required to deliver the services. This may or may not be identifiable to yourself depending on your logged in condition or whether you are just using the Site on the internet anonymously.

Collection of this information, for example via a webform on the internet (non-logged in User) will include consent to the Site's terms and Conditions as well as this Privacy Policy.

Collection of information assists with the delivery of the required service and uniquely identify the user to conduct and deliver those services uniquely and privately.

We will identify logged in users, if this feature and capability is available by unique identities to protect an individual's privacy and enable the services to function appropriately.

Childrens Information

We will provide website services that are available to the public on the internet (the World-Wide-Web (www)).

We do not knowingly collect any personal information from children.

We encourage Parents to be aware of their children's online usage of websites and other online media.

Information supplied about others

If whilst using our website you provide information to us about any person other than yourself, such as your relatives, friends, contacts, next of kin, business colleagues or partners, your advisers or your suppliers, related companies, etc you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it, if in any way you identify the individual.

If you provide anonymized information that is related to another individual, you will be able to do this within your account if account and logged in capability is provided but there will be no identification of the individual's Personal Information.

Sensitive Personal Data

We do not intend to collect sensitive personal data from you (that is, information about your racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences, or genetic or biometric data). We will only do so based on your explicit consent and if it is the basis of a contractual need to use logged in features of the Site.

How do we use your Personal Information?

All personal data supplied is used to operate the service and improve the services or communicate to you as agreed and consented by you.

Providing Information for Legitimate Interests

We will only use your personal information for legitimate interests such as communicating to you with surveys, newsletters, blogs or general account and service communications that are a result of using the services or legitimately associated with your use of the services and improving those services.

Required by Law

We will process your personal data if required by law, including responding to requests by government or law enforcement authorities or for the prevention of crime or fraud.

Sharing of Personal Data

We may share your personal data but only within the following boundaries:

1. Access to personal data limited to our staff or approved contractors and suppliers that are working on the system and only where they need legitimate access to such information.
2. Trusted third parties such as legal, contracted specialists or other professionals working on or in the system as part of their everyday services and employment for legitimate needs to ensure the provision of the services and only where they require access to such information to perform their role in supplying, maintaining the services or providing analytical services.

We will share personal data with law enforcement or other authorities if required by applicable law including the content of your communications in order to:

1. comply with the law or respond to lawful requests or legal process.
2. protect the rights or property of iWise2 or our customers, including the enforcement of our agreements or policies governing your use of the services or
3. act on a good faith belief that such access or disclosure is necessary to protect the personal safety of iWise2 employees, customers or the public.

How long do you keep personal information?

Where there is a contract between us, we will retain your personal data for the duration of the contract for the purposes for which we obtained it in accordance with this Privacy Policy and to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent applicable laws, courts or authorities after which we will securely delete it.

Where you receive marketing communications from us, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe links where they are available or contacting us via Webforms or other direct email contact methods.

Your Rights

Under the GDPR, you have various rights with respect to our use of your personal data:

You have the right to request a copy of the personal data that we hold about you by contacting us at the email enquiries@iwise2.com or postal address given below.

Please include with your request information that will enable us to verify your identity. We will respond within 30 days of the request.

Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information, or if your request is manifestly unfounded or excessive.

We aim to keep your personal data accurate and complete.

We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary for the purposes for which it was collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed.

If you would like to request that your personal data is erased, please contact us using the contact details provided on this site.

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes.

If you would like to object to the processing of your personal data, please contact us using the contact details on this site.

In certain circumstances, you have the right to request that we restrict the further processing of your personal data.

This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful, and you elect that processing is restricted rather than deleted. Please contact us using the contact details on this site.

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.

This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided on the Site.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response.

How can you access or seek correction of Personal Information?

As an approved user you can access your own Personal Information on your account in the website if account and logged in capabilities are provided. If these features are available, you will be able to edit this information. Access to this information will require logging into the website with your personal credentials if the capability is provided. In this case, you should endeavor to keep these credentials as personally secure as possible.

If any Personal Information is collected by your use of the system and logging into the system you may request to access the personal information that we hold about you using the contact details provided in the "Contact Us" section below. In limited circumstances, access to your personal information may be declined in accordance with privacy laws. We will provide you with access, free of charge.

We endeavor to ensure that your personal information is accurate, complete and up-to-date whenever we use it.

You can assist us with this by always maintaining your information on the site and maintaining any information provided as part of using the services of the site and letting us know if your details change or if you notice errors or discrepancies in information we hold about you.

If you consider that you have not been able to change your personal Information you have rights to access, rectify, erase, restrict and object and more to the use of the data under the relevant United Kingdom Data regulations.

If you consider any personal information, we hold about you is not accurate, or is incomplete or out-of-date, you may request we amend our records.

What should you do is you have a complaint about the handling of your personal information?

If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by iWise2, please contact us using the details in the "Contact Us" section below or via email at enquiries@iwise2.com or write to Data Protection, iWise2eBusiness Limited, 61 Dublin Street, Edinburgh, Scotland EH3 6NL.

We will consider and respond to your complaint within a reasonable period.

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts.

Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner's Office.

Privacy Policy Version

1 April 2024